Achmea's customer contact center was in urgent need of a dedicated CRM system. The system was required to be capable of handling all incoming requests from customers from all subsidiary organizations.

Achmea decided that the USoft technology was most suited for designing, building and maintaining this mission critical application. This resulted in Click, the system that delivered the requirements.

USoft's Coplan solution is utilized to support the introduction of a new approach and contents for the process of planned maintenance. The result is a professionalization of the organization and an efficient, effective, and transparent process.

Menzis uses USoft to automate most primary business processes. Business processes like the Policy Administration, the Claims administration and handling, and the execution of tasks in the context of AWBZ, AZR, WMO and PGB legislation are supported by USoft applications.