client case

OAZ

Customer portal and case management solution for time savings and risk reduction in the execution of social security schemes.

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OAZ, knowledge partner in the HR sector, is dedicated to making life easier for organizations in applying for subsidies, saving costs and managing the financial risks that are part and parcel of having employees. The new customer portal and case management solution based on USoft’s low-code platform sets the stage for next steps in adding more services and expanding functionality for OAZ customers and its HR specialists. OAZ now has the flexible solution it needs to continuously optimize its digital transformation.

The challenge

OAZ provides tailor-made advice on and support for businesses in applying for subsidies and managing financial risks related to HR. Although OAZ is continuing to automate its service processes, this digital transformation was difficult to streamline. As everyone in HR knows, social security involves a highly complex web of laws and regulations that require customized implementation.

Accelerated digitization

Ongoing automation of services

OAZ was looking for an innovative platform to support ongoing digitization of their existing services and for continued development of the new customer portal and services.
Finding faster ways to process social security schemes while reducing errors was absolutely crucial.

Complex processes

Capability to handle highly complex social security processes

OAZ had decided it was time to harness the portal’s potential for highly complex social security schemes.
Each individual employee case involves so much customization that standard processes are virtually non-existent.

Future-proof

The ability to adapt quickly to changing laws and regulations

The company implements schemes for clients that collectively employ hundreds of thousands of people.
Implementation of new and complex laws and regulations at that scale requires incredible efficiency and maximum automation.

Why OAZ chose USoft

Relevant expertise
Based in part on strong endorsement from its ongoing IT partner, OAZ knew that USoft had complementary expertise that would lead to the best solution for the OAZ customer portal.
Innovation
USoft can contribute ideas and experience to tackle the complexity of the OAZ services and translate this effectively into a future-proof solution that connects various business processes related to employee absence and disability.
Digitization & iterative improvement
Specialists at OAZ can work closely with analysts and developers in an iterative process of digitization in a collaborative environment supported by the USoft low-code platform.

Read more about the USoft Platform

“We’ll be able to specify changes to business rules ourselves in USoft, which USoft will then implement. It’s a great way of collaborating, without the need for time-consuming code changes. Everything from A to Z will be automated and supported by workflows. That’s going to save both us and our customers a huge amount of time.”

Gerard Helming

Director at OAZ

The solution

MijnOAZ 2.0

The new customer portal expanded functionality and significantly improved the user interaction for OAZ customers and its HR specialists, while allowing room for future development and optimization.

Automated workflows

Various HR processes related to employee absence and disability benefits are now automated and supported by workflows and progress control data. This increases accuracy and supports OAZ employees in monitoring high volumes of data much more efficiently.

Ongoing automation of services

OAZ specialists work closely with developers, sharing their knowledge with information analysts who define the business rules, which are then translated into software. This results in an iterative process in which new solutions are created, tested and optimized in close collaboration between OAZ specialists and IT developers.

The results

Advanced automation
The customer portal and case management solution deliver end-to-end automation of complex and rule-intensive social security schemes for OAZ customers.
Smoother performance
The new solution reduces the risk of disruptions during process execution and achieves significant time savings for OAZ employees and their customers.
Reliable quality
Automation-driven improvements have increased the accuracy and predictability of the OAZ service portfolio, serving OAZ customers even better.